Frequently Asked Questions
HOW DO I PURCHASE AN ITEM?
We have made buying as easy as pie! You can search items via the headings in the menu (or use the search bar). Click on the item to view a full description. To purchase an item, simply click the red "Add to cart" button located next to the item. FREE POSTAGE WITHIN AUSTRALIA!! If you would like to buy an item and pay for it another way (eg. deposit at bank, cash on pick up etc.), feel free to email or message me on Facebook.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of payment methods to accomodate all of our customers.
We accept the following methods:
~ CREDIT/DEBIT CARD
~ BANK DEPOSIT
~ ONLINE TRANSFER
~ CASH ON PICKUP/DELIVERY
~ AFTERPAY ---
Shop Now. Take Now.
Pay it in 4.
PAY FOR YOUR PURCHASES OVER FOUR SIMPLE INSTALMENTS
Pay for your purchase over four equal instalments, due every two weeks. Afterpay makes it simple to pay when it suits you best.
PAY NOTHING EXTRA WHEN YOU PAY ON TIME
If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments.
NO NEW CARD APPLICATIONS, INSTANT APPROVAL ONLINE
Forget about long, complicated application forms. Afterpay’s proprietary platform makes it quick and easy to get approved instantly and keep shopping.
DO I HAVE TO PURCHASE YOUR ITEMS FROM THE WEBSITE?
No. We have created this website to provide an easy shopping experience, however you can purchase any of our items by emailing, calling or messaging us on Facebook. We will reserve your item and organise payment and a postage cost (if required) from there. If you wish to use the AFTERPAY option as payment however you must purchase via this website
WHICH POSTAL SERVICE DO YOU USE?
We send our parcels via AUSTRALIA POST.
We have completed extensive research and came to the conclusion that Aus Post is the cheapest and most reliable postal service for us.
Paintings measuring over 1 metre will be sent by courier at additional cost.
FREE POSTAGE WITHIN AUSTRALIA
Overseas customers please message me for a shipping quote for your country.
WHAT IF MY ITEM ARRIVES BROKEN?
We have mastered the art of packing. Our customers can attest to our bomb proof parcels when it comes to fragile items. We use a combination of sturdy boxes, bubble wrap, void fill peanuts and plenty of tape! We take the same care with each item, whether the item is worth $10 or $1000. If by some chance your item arrives broken or not as described, please contact us within 3 days with an image of the item and we shall refund the full cost including postage. We do not offer refunds in case of a change of mind. For more expensive items we do arrange postal insurance as an extra precaution and claims will be organised via Australia Post.
IS AFTERPAY AN OPTION?
AFTERPAY is available which means you can buy an item, receive it straight away and then pay it off in four fortnightly payments.
HOW MANY ITEMS CAN I PURCHASE AT ONE TIME?
You may purchase as many items as you would like! We are always more than happy to combine postage where possible.
IS PICKUP AN OPTION?
Yes! Pick up is more than welcome from my studio in Olinda, Victoria by appointment
In addition, we are able to deliver items to surrounding areas (including Melbourne regions) for a small fee. Our delivery services for large paintings are cheaper than couriers.